Our Staff

Kay Baeza, HIS

Kay Baeza, HIS

Hearing Instrument Specialist

Hello, my name is Kay Baeza. I joined the NewSound team in 2015 after working as a hearing aid specialist for three years prior.

I have lived in the Houston area for the past 20 years, and the city continually provides me with reasons to stay. Some of my favorite things to do in my free time in the city include museum hopping, visiting the many parks and bayous the city has, and exploring the different communities in the area. I strive to give each patient the best experience possible from the second they walk into the door, continuing as long as they have their hearing aids. I believe that working at NewSound is more than just the scheduled appointment, and I aim to continue a healthy relationship with my patients even after they leave the office.

I served in the U.S. Navy as an Electronics Technician for 6 years, where I met my husband of 22 years. Together, we have two beautiful children. I still hold a strong connection to the military, so in my free time I often volunteer helping my fellow veterans at the VA Hospital in Houston, TX.

Annie Gutierrez

Annie Gutierrez

Patient Services Coordinator

Hi, my name is Annie Gutierrez. I have been married for 32 years, and we have three sons that are such a blessing. We have two grandchildren that we love and are a blessing from God! In our spare time we enjoy taking a ride out to the Hill Country and spending time with my children and grandchildren. My husband and I are always ready to BBQ and serve others, whether it’s at our church or at a benefit fundraiser for someone in need.

I began working with NewSound in June 2009 as a Patient Services Coordinator in Richmond, Texas. I have worked customer service in the medical field for many years before coming to NewSound. The most rewarding part about working in the hearing aid industry is serving our community and establishing lifelong friendships with our patients and their family members. My clinician, Kay Baeza, and I work together as team to treat each patient with joy and respect and live up to our mission!

“We Have Hearing Lives To Save”

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Customer Reviews

I have been going to New Sound since we moved to Tx. I think Kay Baeza is great. She is professional, friendly, and above all honest. She did not try to sell me new hearing aids just because mine were old. She updated the programming in my aids, which had...

Jane Kuban, on Google

They take care of their of the people they sale hearings aids to.after you get your hearing aids you have appointments ever three months so that can fix any problems you may be having with your aids,not like others,like the first place I went and was fitted with hearing aids...

David Cubine, on Google

Love Kay and Annie. Kay does her utmost best to ensure that you're hearing @ your best level. I feel she's honest , shows integrity, really and truly cares about her customers that come into the office. Wait time is better than my PCP's office. Kay and Annie are a...

Shirley Miller, on Google

Kay and Annie in the Rosenberg office are at the top of their game! I have been going there for almost 4 years and could not ask for any better experiences. In addition to superior customer service they both are professional, knowledgeable, anticipative and attentive to your needs, always follow...

John Waddill, on Google

While we were visiting relatives in Rosenberg, my husband's hearing aids malfunctioned. We were overwhelmed by the quality of the care he received. Annie and Kay are so friendly and knowledgeable that we felt comfortable and cared for even though we were away from home. We recommend this facility for...

Richard Alan, on Google

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