The ladies in that office make the experience a great one and will do anything they can to make your hearing better.Edward Jurek, on Google
Great place for hearing aids! Kay Baeza knows her stuff when it comes to hearing aids! Top quality equipment.Chris Kahanek, on Google
I have been going to New Sound since we moved to Tx. I think Kay Baeza is great. She is professional, friendly, and above all honest. She did not try to sell me new hearing aids just because mine were old. She updated the programming in my aids, which had not been done for a few years. My hearing aids now work like new. The clarity is amazing. If anyone wants to get excellent hearing care, I highly recommend New Sound hearing in Richmond, Thanks Kay for great care.Mick Kuban, on Google
Beat place to get hearing aids. Best people working there. Really friendly and helpful.Chris Kahanek, on Google
The people there are very nice and did an excellent job with my hearing test. A second opinion showed they were spot on! However, they did not check my insurance benefits as they said they had done so when I got ready to order my hearing aid, I was told that they were not in network with my insurance. Unfortunately, this caused me to have to make another appointment at a different clinic and start the process all over again. It was a waste of my time and I missed the end of the year deadline to use what I had left in my HSA.Brenda Lopez, on Google
