What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

While we were visiting relatives in Rosenberg, my husband's hearing aids malfunctioned. We were overwhelmed by the quality of the care he received. Annie and Kay are so friendly and knowledgeable that we felt comfortable and cared for even though we were away from home. We recommend this facility for...

Richard Alan, on Google

Ms.Baez was knowledgeable an explained everything thoroughly. She answered all our questions.

Joe Segura, on Google

Excellent experience. Kay was very thorough and professional. Explained everything in an easy to understand way.

Robert Carlen, on Google

First time getting a hearing test. Annie the receptionist was very friendly and helpful. Kay who did the exam was very friendly and talked me through everything that she was going to do. The test was easy and great and then she showed me the results. I will need hearing...

James Gillis, on Google

I always feel welcome like home they take very good care of me. Any questions that I may have they answer it to the fullest. Thank you for being so kind and good to me.

camille johnson, on Google

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